Fees > Enrolment

If you wish to enquire about one of our programs, please use form to ensure a prompt response. If you have already decided on the details of your course and wish to enroll with AGA, simply complete this form and click the submit button. An offer letter will be sent to you by e-mail, fax or post within 24 hours (business hours permitting), along with an invoice. If you have trouble submitting the form over the Internet, please complete the form, then print it out and fax it to us. Please remember that it is vital we are able to contact you to confirm your enrolment details, so the more contact information you can give, the better. The AGA will be closed on all gazetted public holidays.

NOTE: fields marked

are required to be completed.

Course Details

Course name

Start date (dd-mm-yyyy)

Course length (weeks)

Visa type

Personal Details

First Name

Last Name

English name (if applicable)

Date of Birth (dd-mm-yyyy)

Sex

Nationality

Address in your home country

Telephone

Facsimile

Email address

What is your current golf level?

What is your current English level?

Accommodation and Airport Transfer Details

Would you like an airport transfer?

Would you like accommodation?

If yes, when would you like to move in? ( dd-mm-yyyy )

If homestay, would children under 16 be OK?

If homestay, do you smoke?

If homestay, are dogs and cats OK?

If homestay, are there any foods you cannot eat?

If yes, what are they?

What are your favourite hobbies?

Do you have any health problems or allergies?

If yes, what are they?

AGA Refund Policy

Note: You MUST agree to the following policy for your enrolment to be accepted.

All requests for refund of fees by students are to be handled according to the following policy. This refund policy is provided to the student prior to the student making any payment to AGA.

1. Enrolment and homestay placement fees are not refundable.

2. Advance course monies and accommodation payments will be 100% refunded if notice is received in writing 28 days or more before the scheduled course commencement date.

3. If less than 28 days notice, is given in writing, advance course payments will be refunded, less the equivalent of 10 weeks tuition.

4. If less than 28 days notice is given in writing, advance accommodation payments will be refunded, less an administration charge of 50% of the payment.

5. If the student is refused a Student Visa by the issuing authority and provides written proof of this, before commencement of a course, a full refund of fees will be paid. Withdrawal of an application for a visa is not considered to be a refusal.

6. After commencement of a course students must give a minimum of 10 weeks notice in writing of a withdrawal from a course, in which case unused tuition fees will be refunded. If 10 weeks notice is not given, the college shall retain up to the equivalent of 10 weeks tuition and refund the balance.

7. Any refunds will be made to the person or organisation that enters into the contract within four weeks of receipt of a written application, unless the person gives a written direction to pay someone else. Refunds will be paid in the same currency in which the fees were collected.

8. No refund applies if misbehaviour of student leads to expulsion or deportation, in breach of student visa conditions or the student has failed to pay an amount owing to the provider either directly or indirectly.

9. Note that the refund agreement and process does not remove the right to take further action under Australian consumer protection laws. The refund agreement does not circumscribe the student's right to pursue other legal remedies.

10. Requests for refunds should be made in writing and directed to the Managing Director, Australasian Golf Academy, PO Box 7, Robina. Q. 4226. Australia

11. In the unlikely event that AGA is unable to deliver your course in full, course does not start on agreed date, the course ceases to be provided after it starts but before it is completed, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by AGA at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If AGA is unable to provide a refund or place you in an alternative course, our Tuition Assurance Scheme (TAS) ACPET will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.

AGA Complaints’ Policy

In the event that a student has a complaint concerning any matter in relation to the training or organisation, there is a process in place to ensure that the complaint can be resolved amicably. Each party may be accompanied and assisted by a support person at any relevant meeting (National Code 8.1c). Every complainant or appellant has the right under National Code 8.1b to formally represent their case at minimal costs to themselves.
Step	Procedure	Action
1	Speak to your trainer regarding your issue. If not able to talk to your trainer or not satisfied with the outcome move to step 2	Your trainer will assist you and try to resolve the problem
2	Write a letter to the Principal outlining the situation. If you are not satisfied with the result move to step 3	Within 10 working days from receipt of the formal lodgment of the letter. The Principal will review the situation. The Principal will provide a response in writing. All measures will be taken to finalise the process as soon as possible.
3	Request in writing a review of the decision to the CEO If you are not satisfied with the result move to step 4	The CEO will assemble a review committee and will invite the student to present their case. The decision will be advised in writing. All measures will be taken to finalise the process as soon as possible
4	Contact external mediation	AGA will assist the student to access independent mediation at minimal or no cost to resolve the dispute
Independent mediation is available through the Dispute Resolution Branch, Department of Justice and Attorney-General. There are six Dispute Resolution Centres throughout Queensland. The Brisbane Centre contact details:Level 1 Brisbane Magistrates Court 363 George Street Brisbane Qld4000. Tel:+61732396269 Fax:+61732396284 Website: www.justice.qld.gov.au/mediation/contacts.htm Providers/students outside Brisbane may use the Toll Free No: 1800 017 288. At present there is no fee for use of this service, but this may change.

Students should also be aware:

1. If a student chooses to access the provider’s complaints and appeals processes the registered provider must maintain the student’s enrolment while the complaints process and appeals is ongoing. National code 8.1,8.4

2. If the internal or external complaint handling or appeal process result in a decision that supports the student the registered provider must immediately implement any decision and or corrective and preventative action required & advise the student of the outcome National Code 8.5

3. The complaints policy must be given to overseas students before a contract is entered into or before an amount has been paid, which ever happens first. The policy must be given to overseas students again within 7days of them attending a course conducted by the registered provider(OS) Reg1998 Section8(4)(a)(b)

4. Nothing in AGA's Dispute Resolution Policy negates the right of any overseas student to pursue other legal remedies.

5. If a student is concerned about the actions of the provider they may approach the State Registration Authority for CRICOS. In Queensland this is the Department of Education, Training and the Arts (DETA). The Director-General of DETA has the power to suspend or cancel the provider’s registration or a course if a breach of the requirements of registration provision is proved. Concerns about the conduct of the provider should be addressed to The Manager, CRICOS Registration, Office of Non-State Education, Queensland Department of Education, PO Box 15033, City East, QLD 4002. Complaints must be made in writing. E (OS) Reg 1998 Section 8 (3)(a)(b).

6. All records of any complaint will be kept on file.

http://aei.dest.gov.au/AEI/ESOS/NationalCodeExplanatoryGuide/PartD/Standard_3.htm

http://aei.dest.gov.au/AEI/ESOS/ESOSLegislation/Default.htm

Transfers to other Institutions

1. A student may not be transferred to another institution unless six months of the principal course has been completed except in the following circumstances

  a. The course or the registered provider in which the student was enrolled has ceased registration
  b. The original register provider has given a letter of release
  c. The registered provider has a sanction imposed which prevents the student continuing their course
  d. If a student is government sponsored and it is considered to be in the students best interest to
     transfer.

2. A transfer will be permitted if the student has met the requirements in point 1 (National Code 7.1) and meets.

  a. the entry requirements of AGA
  b. can provide evidence that a letter of release has been received
  c. the student has complied with student visa requirements
        a. attendance
        b. academic progression
        c. no fees owing
  d. and the provider is satisfied the student demonstrated a commitment to previous studies, good
     attendance and paid all fees.

3. A student maybe refused if the student has not adhered to points 1 and 2.

  a. and for reasons that are detrimental to the student
        a. effects to student CEO or visa
        b. costs of relocating
        c. loss of fees
        d. prior issues of course progression
  b. or if the course was not completed in which case a letter of release is required from the previous
     provider.

4. The provider is obligated to provide the student, a letter stating the reasons for the refusal and advise the student in the letter of their right to appeal the decision in accordance with Standard 6 (National Code). The provider must inform the student within 10 working days and the student appeal must be submitted and received by the Managing Director with 21 days.

5. National Code 7.3 States that a registered provider will grant a letter of release where a student has (National Code .3a) provided a letter from another registered provider confirming that a valid enrolment offer has been made. Qld E(OS) Reg 1998 10(3) 3 National Code 7.4 A letter of release if granted will be issued at no cost to the student .Students will be required to contact DIAC to seek advice on whether a new student visa is required.

6. The refund of tuition fees is as per refund policy.

If a student is aged under 18 at the date of enrolment, a Parent or Legal Guardian must agree to the above conditions. If this is the case, please supply details below:

Full name of parent or legal guardian
I am the of the student mentioned above and agree to all of the above conditions on
behalf of the student.
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